This Privacy Policy describes how shoporat (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website (the “Site”) or make a purchase. By accessing or using our Site, you agree to the terms of this Privacy Policy.
1. Data Controller
The controller of your personal data is:
shoporat
Address: Hagmannstrasse 1, 4565 Recherswil, Switzerland
Email: shoporat@gmail.com
2. Information We Collect
When you interact with our Site, we may collect the following categories of personal data:
Identification data: full name, billing and shipping address, phone number, email address
Account and login data (if applicable): username, password
Transaction data: order history, payment method, billing details
(We do not store credit card details; all payments are securely processed by third-party providers)
Technical and usage data: IP address, browser type, operating system, device information, pages visited, date and time of visits
Communication data: messages sent via contact forms, email, or customer support
3. How We Use Your Data
We use your personal information for the following purposes:
- To process and deliver your orders
- To provide customer support and respond to inquiries
- To send important service-related communications (order confirmations, shipping updates, etc.)
- To improve our website, services, and user experience
- To comply with legal obligations (accounting, taxation, fraud prevention)
- With your consent, to send marketing emails or promotional offers (you may unsubscribe at any time)
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Performance of a contract (order fulfillment)
- Compliance with legal obligations
- Our legitimate interests (website improvement, security, fraud prevention)
- Your consent (marketing communications)
5. Data Sharing and Third Parties
We do not sell or rent your personal data.
We may share your data only with trusted third-party service providers, including:
- Payment processors (e.g., Stripe)
- Shipping carriers and logistics providers
- IT, hosting, and analytics service providers
All third parties are bound by confidentiality and data protection obligations.
6. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill orders and provide services
- Comply with accounting, tax, and legal requirements
- Resolve disputes and enforce agreements
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
8. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or update your personal data
- Request deletion of your personal data
- Restrict or object to the processing of your data
- Request data portability
- Withdraw your consent at any time (without affecting the lawfulness of prior processing)
To exercise your rights, please contact us at:
shoporat@gmail.com
9. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
- Enable core website functionality
- Improve user experience
- Analyze website traffic
- Provide personalized content or advertising (if applicable)
You can manage or disable cookies through your browser settings.
10. International Data Transfers
If your personal data is transferred outside Switzerland or the European Economic Area (EEA), we ensure an adequate level of protection through appropriate legal safeguards, such as Standard Contractual Clauses.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Shop Name: shoporat
Address: Hagmannstrasse 1, 4565 Recherswil, Switzerland
Email: shoporat@gmail.com
Phone: +41 78 248 31 51
Opening Hours: Monday–Friday: 9:00 AM – 2:00 PM (closed on weekends)
Order Cut-off Time: 2:00 PM (AEST)