Total delivery time = Processing time + Shipping time
All estimated delivery times are based on real data collected from previous orders. They are provided for informational purposes only and are not guaranteed.
Processing and Shipping
The processing time starts from the date your order is placed. Orders are generally processed within 1 to 2 business days (Monday to Friday) after payment confirmation. This includes order verification, product preparation, and packaging.
Once the order has been processed, shipping typically takes 8 to 15 business days, depending on the destination within Australia.
Order Cut-Off Time
2:00 PM (GMT+10:00) – Australian Eastern Standard Time (AEST)
- Orders placed before 2:00 PM are shipped the same business day
- Orders placed after 2:00 PM are processed and shipped the next business day
The estimated delivery time is calculated based on whether the order was placed before or after the cut-off time.
Shipping Areas
We currently ship to the following destination:
Australia
Shipping Fees
Shipping is free for all orders delivered within Australia.
Important Notes
Delivery times may be affected during public holidays, when carriers operate on a limited schedule. This is beyond our control. Normal service resumes immediately after holidays.
If a delivery is refused and the parcel is returned to us, 50% of the order amount will be refunded once the return is received.
APO/FPO addresses and P.O. Boxes are not accepted for express shipping.
Delivery delays may occur due to incorrect addresses, customs procedures, or other circumstances beyond our control.
Order Tracking
You will receive a confirmation email once your order has been shipped. This email will include a unique tracking number.
Please note that tracking information may take a few days to become active on the carrier’s website. If tracking details are not immediately available, please check again later. The estimated delivery time remains valid regardless of tracking updates.
Taxes and Customs Duties
Orders delivered within Australia generally do not incur additional customs duties.
However, depending on local regulations, certain taxes or import fees may apply. Any such charges are the responsibility of the customer.
Order Cancellation
Please refer to our Return Policy for information regarding order cancellations and refunds.
Contact
For any questions regarding shipping or delivery, please contact our customer service:
Shop Name: shoporat
Address: Hagmannstrasse 1, 4565 Recherswil, Switzerland
Email: shoporat@gmail.com
Phone: +41 78 248 31 51
Opening Hours: Monday–Friday: 9:00 AM – 2:00 PM (closed on weekends)
Order Cut-off Time: 2:00 PM (AEST)